Refund policy

Return & Refund Policy

30-Day Easy Returns for Physical Products

Return Policy Overview for Physical Products 

  • Return Window: You will have 30 days from the day you receive your order to return items.
  • Condition: The items must be unused, in their original condition, and returned with the original packaging.
  • Contact Us: For any questions regarding returns, please feel free to contact us.

Return Costs for Physical Products

  • For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  • For Customer Remorse (Change of Mind): If you choose to return an item for reasons other than it being damaged, defective, or incorrect, you will be responsible for the cost of return shipping in CAD currency. Original shipping fees are non-refundable.

Restocking Fees

  • We do not charge any re-stocking fee for returned items. 

How to Return an Item (physical product)

  1. Contact Us: Email our team at info@naturalhealthsolutions.shop with your order number and reason for the return.
  2. Pack Your Item: Once we confirm the return with you, repack the item securely in its original packaging, including all accessories, tags, and documents.
  3. Send it Back: We will email you more detailed instructions along with the return shipping label. You will drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process for Physical Products

  • Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  • Refund: Refunds are typically processed within 5–7 business days after the returned item has been inspected and approved. It usually takes 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges for Physical Products
Exchanges are available for eligible physical products, subject to stock availability. Contact us within 30 days of delivery and we'll assist you with the exchange process.

Technical Issues with Digital Products
If you experience any problems accessing or downloading your digital purchase, please contact us. We'll work with you to ensure you receive the files you purchased.

Non-Refundable Items
All sales of digital products (including e-books, guides, courses, and online assessments/analyses) are final and are not eligible for refunds or exchanges, except where required by applicable law. Due to the instant and irrevocable nature of digital delivery, access to digital products is provided immediately after purchase. By completing your purchase, you acknowledge and agree that refunds will not be provided for reasons including a change of mind, dissatisfaction, or failure to use the product.

Certain hygiene and personal-care products cannot be returned once opened for health and safety reasons. Any non-returnable items will be clearly identified on the product page before purchase.

For More Information:

Questions?

Visit our FAQ page or contact our customer service. 

Contact Information:

Store Name: Natural Health Solutions 
Address: 107-1025 King St E, #3033 Cambridge, ON, Canada, N3H 3P5
Email: info@naturalhealthsolutions.shop
Phone: +16475770351

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.

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